FSM software, otherwise known as field service management software, is a great way to make your life easier when you run a field service management business. Sitting down at a desk full of unfinished work every morning can be quite stressful, no matter what business you run, which is why it’s so important to utilize the right tools and resources to make your work more efficiently. Luckily, there are some great resources available that are targeted directly toward field service businesses and making their jobs easier. Keep reading to learn more about four of the best features offered by most field service management programs on the market today.
1. Manage Your Day’s Schedule and Dispatch for Technicians
One of the key aspects of running a field service business is staying on time and dispatching technicians in an efficient and timely manner. Any service business relies on quality service to stay afloat and not following the schedule is the easiest way to fall behind on the quality of service. Manage your schedules throughout the day and have your technicians updated immediately through different levels of notifications, including texts. You could also monitor your technicians’ vehicles so you can assign them to jobs that are close to them at any time.
2. Have All the Best Features of a CRM Software
The best part about a good field service management software is that it has everything you need inside one system, which eliminates the need to install other software packages, such as a CRM program. CRM stands for Customer Relations Management, which is very important to have in any business that deals with customers. A good field service management software will include CRM features that allow you to easily keep in touch with your customers and clients. By using good communication practices in your business, you’ll avoid any mishaps that could occur between technicians and customers.
3. Keep Your Orders Managed Efficiently
Because orders are at the core of any field service business, it’s important to keep them organized efficiently and kept up to date in a way that everybody has access to them immediately, whenever they’re altered. With order management features available in the best field service management software, you can maintain and track your orders with ease. If any order needs to change suddenly, everybody should have access to the information immediately through the tools that the software provides.
4. Access Your Information Anywhere from Any Device
As mentioned in some of the other benefits of a great field service management software, all of your technicians and other staff members should be able to access order and customer information immediately from wherever they are. A good FSM software should include wide accessibility that keeps information constantly updated so that your technicians will receive new information in real time directly from the office. By having these live updates available, sudden changes or issues with orders can be communicated instantaneously through the software and any problems can be addressed as soon as they are introduced.