Lost paperwork, disorganization, lack of control over field technicians – there are a number of commonly-experienced issues that can be mostly resolved through the implementation of a cloud-based software. An excellent field service management software, for example, centralizes and organizes information while giving you greater visibility over your technicians, and if you are experiencing any of the following, it may be time to work one into your daily operations.
1. Scheduling Issues and Late Technicians
Being late is forgivable once or twice, but being consistently late can really damage your reputation. However, an FSM software contains a number of tools that help ensure on-time arrivals to jobs. You will have full view of your technicians’ schedules and be able to manipulate and optimize each one so that your technicians aren’t overbooked. There will be a GPS routing system, so you will always have the quickest routes. Some software can even forecast job duration.
2. Technicians Are Making Repeat Visits
An FSM software lets you create technician profiles that include skill rankings, so you can always assign the best-suited person to each job. You will also be able to track parts and job histories, and together, these features will ensure greater first-time success for all jobs.
3. Excess Paperwork and Decentralized Information
Job quotes, notes, and client documents, among others, are easily lost or mismanaged. However, field service management software allows you and your technicians to put information into the cloud, where it is secured and backed up. As the dispatcher, you have control over who sees what, and all of the information is available remotely 24/7.
4. Lack of Technician Visibility
Your FSM software gathers data that you can use to make more intelligent resources regarding resource allocation, job assignments, and scheduling, among other things. You will have greater visibility over where your technicians are, how they are travelling, and how long they are spending on specific tasks, and all of this information will help you find the source of issues so that you can take corrective action.
5. Inconsistent Service
With greater control over technicians, information, and client experience, you can make informed adjustments to the services that you provide, which is extremely helpful if you are getting frequent customer complaints that revolve around service inconsistencies. Excellent software will help you increase productivity, provide a better service, and ultimately increase revenue and customer base.