Taking advantage of the technology at your disposal is a great way to strengthen your business and give yourself a competitive edge. This means utilizing all of the software that has been designed specifically to improve essential business operations. Field service management software, for example, can dramatically increase productivity by simplifying processes, organizing information, and increasing customer satisfaction by improving all of the following tasks.
1. Inventory Management
Having an accurate idea of the inventory that you have on hand will not only allow you to save money and prevent loss, but will also allow you to learn more about your inventory in general. Which items are being used the quickest? Which items are being used the slowest? With that information, you can make more intelligent decisions regarding inventory and ultimately control the money that you spend on materials.
2. Job Scheduling
FSM software not only allows you to allocate your workforce, but it allows you to do it in a way that is intended to be more effective. You can keep track of where your employees are working, when they begin the job, and when they finish. You can also input rules and data that will be used to automatically generate schedules based on the criteria. While you will be able to go in and make edits, you can ultimately save time with your scheduling.
3. Improve Invoice Times
The quicker you get your invoices out, the more organized you can be in the long term. Being able to quickly produce invoices also means eliminating the risk of misplacing an invoice or failing to send one out as a result of disorganization. FSM software allows you to quickly generate and send invoices to customers, and with an excellent software, this can be done on the same day, perhaps before you even leave the job site.
4. Better Manage Costs
With the right software, you can track your employees’ work, including the time it takes for them to complete a particular job. Using that information, you can make sure that the best workers get sent to the most important jobs and give more attention to the workers who may need some assistance or extra training.
In addition to managing what your employees cost you, you can manage your costs in general by being able to organize them all into a single software. Having visibility of all of these costs allows you to see where you are experiencing losses so that you can make the necessary adjustments. Taking advantage of this ability can dramatically improve productivity, as well as revenue.
5. Improve Customer Relationships
A great FSM software will also manage customer information, and a great FSM software will pull a number of features from customer relationship management (CRM) software. You will be able to use information gathered from each customer interaction as it relates to each field service engineer, and this will ultimately allow your engineers to provide a better service the next time around.